Privacy policy

Effective 30 July 2026

sidebee is operated from Australia. This policy explains how we collect, use, disclose and protect personal information when you use the app, website and support services.

Information we collect

We collect information you provide, including your email address, authentication details, username, display name, biography, uploaded profile photo, favourite artists and music, ratings, reviews, comments, lists, diary entries, likes, friend requests, accepted friendships, visibility choices, reports, blocks, notification preferences, account-deletion requests and support messages.

We also process your Nectar balance, Nectar given to and received by reviews, Honey Pot balance, badge level and related transaction records. Apple Music catalogue identifiers and recording identifiers such as ISRCs may be stored with ratings and reviews so equivalent releases and recordings can be recognised.

We and our service providers may also process device and app information, push-notification tokens, approximate region or music-storefront preference, IP address, timestamps, diagnostics and security logs needed to operate and protect the service. We do not request your email password or payment-card details.

How we use information

We use information to create and secure accounts, provide profiles and social features, save your music activity, operate review likes, Nectar gifts, Honey Pots and profile badges, personalise discovery, respect visibility settings, deliver requested notifications and emails, investigate reports, prevent abuse, respond to support, process deletion requests and improve reliability.

Who can see your content

Your username, display name, profile photo, Honey Pot total, badge and profile information marked Public may be visible to other users. Ratings, reviews, lists, favourites, diary and friends list follow the visibility controls available for those features. Content marked Friends is limited to the relevant accepted connections, and content marked Private is intended to be visible only to you. Reports, blocks, account information, Nectar balance and deletion requests are not shown publicly. No internet service can guarantee absolute security, so avoid posting information you do not want others to know.

Service providers and overseas processing

We use service providers to run the service, including Supabase for authentication, database and profile-image storage, Expo for app infrastructure and push notifications, Resend for transactional email, Netlify for the website, Apple Music for music catalogue data and credits.fm for available songwriting and publishing credits. Our Supabase project is hosted in India. Other providers may process information in the United States and other countries where they or their infrastructure operate. We take reasonable steps to use reputable providers and limit information to what is needed for their services.

We may also disclose information where required by law, to protect users or the service, or as part of a business transfer subject to appropriate safeguards. We do not sell personal information.

Storage, security and retention

We use technical and organisational safeguards designed to protect information, but no system is completely secure. We retain account information while your account is active and for as long as reasonably needed for the purposes above. This can include limited Nectar and Honey transaction records needed to prevent fraud or correct balances. After a verified deletion request, we delete or de-identify the account, uploaded profile image and associated information, including account-linked Nectar and Honey information, unless limited retention is reasonably required for legal, fraud-prevention, security or backup purposes.

Access, correction and deletion

You can update much of your profile in the app. You may request access to or correction of personal information, or request account deletion, by emailing support@sidebee.app. You can also initiate deletion in the app or use our account-deletion page. We may need to verify your identity before acting.

Privacy complaints

Email support@sidebee.app with “Privacy complaint” in the subject line and explain your concern. We will review the complaint and respond within a reasonable period. If you are not satisfied and the Australian Privacy Act applies, you may contact the Office of the Australian Information Commissioner.

Children

The service is intended only for people aged 16 or older. We do not knowingly collect personal information from anyone under 16. If you believe a person under 16 has created an account or provided personal information, contact us so we can investigate and remove it where appropriate.

Changes and contact

We may update this policy as the service changes. The effective date above identifies the latest version. Questions can be sent to support@sidebee.app.